How reliable is your computer?
There are actually people who measure this kind of stuff.
RESCUECOM, a computer servicing company, releases quarterly reports on the subject and they’ve found – for the second quarter in a row – the top reliable computer brand isn’t Apple, Dell, HP, Toshiba or Lenovo. It’s Asus.
According to their press release:
RESCUECOM’s Computer Reliability Report was developed to provide statistical, unbiased data on the reliability of today’s major name-brand personal computers. The scores are calculated by comparing the number of computers shipped from a particular company with the number of computer repair and service calls RESCUECOM handles relative to that company’s computers.
This is how it works: IDC reported a total of over 16 million shipped units among eight major brands. Over this same time period, Rescuecom received 11,560 calls for computer repair and support related to these brands.
So, for the second quarter of 2009, these are the overall numbers:
Asus (416)
Apple (394)
IBM/Lenovo (314)
Toshiba (218)
HP/Compaq (142)
These numbers are based on two key measures, including the quality of the hardware and software and the post-sale support provided by the manufacturer. The higher the score, the greater the reliability of the brand.
David Millman, RESCUECOM’s CEO says this about the results:
“Because ASUS just introduced the newest version of the EEE laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air. However, a good eight months later, we’re still receiving the fewest calls for computer repair and support with ASUS, while their market share is increasing, adding the EEE desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability.”
I’m sure this is a win that Asus worked hard to achieve — and will have to work even harder to sustain.